Optimizing Your Retail & Business Delivery Channels in the “New Normal”


Optimizing Your Retail & Business Delivery Channels in the “New Normal”

The pandemic has accelerated the importance of digital channels on many fronts.


Banks and credit unions of all shapes and sizes are revisiting their delivery channel strategy not only in the context of customer retention and acquisition, but also in the interest of operating efficiencies and reducing expenses.


In this presentation, PFT brings clarity to many key issues and shares strategic insights related to:

  • Creating a multi-year strategic plan for branch network optimization
  • The importance of integrating your existing data with market analytics for added visibility into your growth opportunities
  • Understanding customer expectations in the “new normal”
  • Branch network “rightsizing”
  • Controlling costs and reducing expenses as we evolve to this “new normal”
  • Considerations for your digital transformation journey
  • Much more… 


Download our presentation to learn more.


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